2021-2022 Undergraduate Catalog 
    Jul 14, 2024  
2021-2022 Undergraduate Catalog [ARCHIVED CATALOG]

IS 328 - Total Quality Management

This course provides a working knowledge of Total Quality Management (TQM) and its application to external and internal customers in goods and services industries. The student gains an appreciation of why World Class organizations practice TQM and how it results in competitive advantage and positive results in revenue and profit. The course examines principles, concepts and tools in order to provide the foundation on which TQM programs as well other quality initiates are created, developed, implemented and continuously improved. A major learning is the critical role of top down leadership in establishing and sustaining a TQM environment. Through class discussions and the instructor’s experiences the student learns how corporations have utilized TQM in their respective businesses and healthcare areas. There will be much discussion on the business concept and business model of supply chain management. This course will focus and explore how healthcare defines TQM, its impact on that marketplace segment and the quality concepts in a healthcare environment as well as in the industrial, service, and manufacturing sectors.
Credits: 3
Offered during Special Sessions